Problem Solving and Decision Making

Increase your problem solving skills and develop your design thinking mindset.

About The Program

Unlock your problem solving potential with innovative, analytical and critical thinking skills. Instead of relying on traditional ideas to resolve a problem, this creative approach encourages you to participate in an engaging setting to inspire new ideas.

Course Objectives

- Recognize the principles of creativity and innovation.
- Explore what limits your creative potential.
- Learn how to find the root cause of a problem.
- Explore ways to exercise sound judgement in resolving problems.
- Apply innovative problem solving techniques to real life work challenges.
- Learn where to focus your analytical thinking efforts to identify effective solutions.
- Identify the obstacles to change including resistance and negative reactions.
- Identify strategies to encourage an innovative culture with your team members.

Course Outline

- Measure your creativity: How creative are you?
- Left and right brain functions.
- Approaching problems based on the past and how this affects creativity and innovation.
- Convergent and Divergent thinking.
- Avoiding patterned and negative thinking.
- Separating idea generation from evaluation.
- Encouraging innovation in the workplace.
- Identifying a problem.
- The steps of an effective problem solving system.
- Defining the problem.
- Generating alternatives.
- Evaluating and selecting alternatives.
- Implementing solutions.
- Understanding the complexity of a problem.
- The Cause and Effect diagram.
- Discover the root cause of a problem.
- Uncover bottlenecks in your processes.
- Identify where and why a process is not working.
- Question techniques to use in order to stimulate communication.
- Positive communication in explaining problems.
- How to confront problems to prevent future stress.
- Brainstorming.
- Mind mapping.
- Word association.
- Business process reengineering: 20 questions