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The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization. An organization reputation for service depends on how professional the operator of the telephone handles incoming and outgoing calls. The operator of the telephone has the ability to encourage repeat business, offer exceptional customer service and build customer relationships.
This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure. It will also enable participants to revitalize their approach to customer service and put the customer at the heart of their organization.