Communication Skills


Communication is a complex activity involving words, body language and tonality, and the way we interpret a message is based on these three elements. Success in business is greatly impacted for better or worse by the way in which we communicate. Becoming an effective communicator takes practice and consistent attention and effort.


Learning Outcome

This highly practical workshop helps you develop your ability to focus on your communication objectives, adapt to your audience and develop your message for clarity and impact.

Course Content

Communication With Other
• Your preferred communication style – self-assessment
• The impact of our natural style on others in the workplace
• Analysis of opposite styles and the impact on communication and behavior
• Getting comfortable with being uncomfortable – Adapting your natural style
• The power of using the right words, tone and body language

Building Relationships in the Workplace
• How barriers to building relationships can be overcome
• The importance of trust in business relationships and methods of developing trust
• The difference between assertive, aggressive and passive behaviors and how these impact on relationships
• The assertiveness formula when dealing with difficult situations

Questioning Skills
• Effective questioning skills
• Using the funnel technique
• Preparations for questions that focus on the objective you are trying to achieve
• Questioning techniques to encourage the speaker to provide the information you are seeking
• Solution focused questioning when dealing with feelings

Listening Skills
• Why listening skills are important
• Key reasons why we can fail to listen effectively
• Simple listening techniques you can always use to ensure that you listen effectively

Negotiation Skills
• The fundamental principles of influencing other people
• Role of power with regards to influencing
• Your preferred influencing style and the impact this has on others
• Barriers and Enablers to Influencing