Description
Learning Outcome
By the end of the course participants will be able to:
• Define Emotional Intelligence
• Identify the benefits of having higher emotional intelligence
• Learn the core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-motivation and empathy
• Successfully communicate with others both verbally and non-verbally
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace
Course Content
Course Introduction and Overview
• Emotional Intelligence at workplace
• Understanding the emotional brain
Emotional Intelligence – the ability model
• Perceiving emotions
• Using emotions
• Understanding emotions
• Managing emotions
Developing your emotional skills
• Reading people correctly and improving your ability to identify emotions
• Doing it with smart feelings and improving your ability to manage emotions
• Managing anger at work and life
• Being empathetic
Competencies of Emotional Intelligence
• Self-awareness
• Self-regulation
• Self-motivation
• Empathy
• Effective relationships
Applying your Emotional skills
• Managing yourself and applying your emotional intelligence skills
• Managing others and applying emotional intelligence skills with others
• Building the emotional intelligent person
• Social awareness and adaptability
• Being flexible and managing changes
• Optimism and positive attitude
Applying Emotional Intelligence in the workplace
• Aligning personal and organizational values for peak performance
• Managing emotions in sticky situations
• Using the right verbal and non-verbal communication
Action Plans
• Develop an action plan
