Emotional Intelligence


Our emotions play an important role in the way we react on daily basis.  Having a higher level of Emotional Intelligence means having the ability to recognize your behaviour, moods and managing them in a positive way. This course will help you to learn skills on understanding and managing your emotions, through self-awareness and the ability to be more resourceful.


Learning Outcome

By the end of the course participants will be able to:
• Define Emotional Intelligence
• Identify the benefits of having higher emotional intelligence
• Learn the core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-motivation and empathy
• Successfully communicate with others both verbally and non-verbally
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace

Course Content

Course Introduction and Overview
• Emotional Intelligence at workplace
• Understanding the emotional brain

Emotional Intelligence – the ability model
• Perceiving emotions
• Using emotions
• Understanding emotions
• Managing emotions

Developing your emotional skills
• Reading people correctly and improving your ability to identify emotions
• Doing it with smart feelings and improving your ability to manage emotions
• Managing anger at work and life
• Being empathetic

Competencies of Emotional Intelligence
• Self-awareness
• Self-regulation
• Self-motivation
• Empathy
• Effective relationships

Applying your Emotional skills
• Managing yourself and applying your emotional intelligence skills
• Managing others and applying emotional intelligence skills with others
• Building the emotional intelligent person
• Social awareness and adaptability
• Being flexible and managing changes
• Optimism and positive attitude

Applying Emotional Intelligence in the workplace
• Aligning personal and organizational values for peak performance
• Managing emotions in sticky situations
• Using the right verbal and non-verbal communication

Action Plans
• Develop an action plan