Human Resource Management


Human Resource Management plays a strategic role in driving performance through it’s talent, cultivating the workplace culture and achieving the organisation’s corporate objectives.  This course provides participants with the key skills, knowledge and attributes essential for effective Human Resource Management.




Learning Outcome

By the end of the course participants will be able to:

• Describe the role and responsibilities of the Human Resource professional.
• Examine the fundamental processes of recruitment and selection, and explore the steps of each stage in the process.
• Practice the skills of behavioural based interviewing techniques.
• Identify fair practices in Human Resources to promote engagement and employee performance.
• Apply coaching skills as an employee development and management tool.
• Recognise when the disciplinary procedure is required and the process of progressive disciplinary.
• Revise the key elements of a Performance Evaluation and define a performance objective.
• Examine motivational factors and reward management processes and how they contribute towards employee engagement and retaining talent.

Course Content

The Role of HRM in an organization
• What is Human Resource Management?
• Key functions of Human Resources
• Strategies of Talent Management
• The Human Resource Model

Competency Based Human Resource Management
• Definition of a Competency
• Why Competencies are important?
• Types of Competencies
• The Benefits of a Competency Framework
• Basic Design and Development of a Competency Framework

Attracting Talent
• Introduction to Recruitment and Selection
• Recruitment and Selection Definitions
• Recruitment and Selection Pitfalls
• Adding Value to the Recruitment Process – Defining Key Competencies
• Writing Effective Job Descriptions
• Effective C.V Screening
• Behavioural Based Interviewing Techniques
• Different Types of Interviews
• Using Interview Assessment Tools
• Post Interview Evaluation
• The Key Principles of On-Boarding and Induction

Developing and Managing Talent
• Definition and Elements of Employee Relations
• The Difference between Coaching, Counselling and Mentoring
• Coaching and Mentoring Skills
• The Benefits of using Coaching with Employees
• Applying the GROW Model in Coaching

Managing Disciplinary Issues
• Fair Practices
• Definition of a Code of Conduct & What Needs to be Included
• The Difference between Progressive Disciplinary and Instant Dismissal
• Disciplinary Procedures
• Effectively Dealing with Disciplinary Issues
• Conducting a Disciplinary Interview
• Deciding and Implementing Disciplinary Action
• Holding an Appeal
• Implementing an Effective Personal Improvement Plan (PIP)
• Giving Constructive Feedback

Succession Planning
• Importance of Succession Planning in an Organization
• The Five Stages of Developing a Succession Plan
• The Disadvantages of not having a Succession Plan

Evaluating Talent
• Performance Reviews
• Conducting an Effective Performance Evaluation
• The Bell Curve
• Defining SMART Performance Objectives
• Identifying Training Needs and Developing Effective Training Plans

Retaining Talent
• An Overview of Reward Management
• The Definition of Motivation
• How Motivation Impacts Performance
• Creating a Motivational Culture
• Retaining Your Talent
• Ways to Improve Retention
• Conducting Exit Interviews