Description
Learning Outcome
By the end of the course participants will be able to:
• Define the attributes of an effective leader and the differences between leading and managing
• Identify the challenges that may be holding you back as a leader and prepare an action plan to overcome possible barriers
• Recognise various leadership styles you can adopt to bring the best out of people
• Explore your own leadership style and how to adapt your natural style based on situational leadership.
• Identify your preferred communication style and how to adapt your natural style to improve communication with your team.
• Explore the fundamentals of developing and empowering your talent to maximise on their capabilities
• Develop your skills as a coach and mentor to manage performance
• Create a vision for your team and action plan for implementation
Course Content
Module One
• What is Leadership?
• Managing or Leading?
• The Difference Between Managing and Leading
• Skills and Behaviours Needed to be an Effective Leader
• Your Preferred Leadership Style – Self-Assessment
• Be True to Your Strengths
• Personal S.W.O.T Analysis
• The Importance of Self-Awareness
• Soliciting Feedback
• Committing to Life Long Learning
• Continuing Professional Development
Module Two
• Situational Leadership
• Directing
• Coaching
• Supporting
• Delegating
• When to Use the Different Styles
Module Three
• Communication Essentials
• The Iceberg Model
• Values, Beliefs and Attitudes
• Internal Communication – Self-Talk
• The Constellation of Three Forces
• Communication Styles
• Self-Assessment
• Strengths and Limitations of the Styles
• Adapting Your Natural Style
• Body Language – The Hidden Message
• Rapport Building Skills
• Transactional Analysis
• Taking Responsibility for One’s Own Actions
• Social Intelligence
Module Four
• Understanding Motivation
• The Definition of Motivation
• Maslow’s Hierarchy of Needs
• Two-Factor Theory – Frederick Herzberg
• How Does Motivation Work in the Workplace?
Module Five
• Performance Coaching
• The GROW Model
• Applying the GROW Framework
Module Six
• The Definition of Performance Management
• Providing Opportunities Through Performance Management
• Employees
• Managers
• The Organisation
• What Performance Management is Not
• Defining Performance Objectives for Improvement
• Writing SMART Performance Objectives
• Feedback Fundamentals
• The Difference Between Judgemental and Behavioural Feedback
• Giving Difficult Feedback Using the ‘DESC’ Model
