Leadership Skills


Effective Leadership is one of the most challenging skills to master.  Employees often find themselves promoted due to their ability to exceed expectations in their current role, but these attributes are no longer sufficient to effectively lead a team successfully. They now require additional knowledge and skills on how to inspire and maximise on their team’s performance. This workshop equips participants with the best practices and trends in Effective Leadership.



Learning Outcome

By the end of the course participants will be able to:
• Define the attributes of an effective leader and the differences between leading and managing
• Identify the challenges that may be holding you back as a leader and prepare an action plan to overcome possible barriers
• Recognise various leadership styles you can adopt to bring the best out of people
• Explore your own leadership style and how to adapt your natural style based on situational leadership.
• Identify your preferred communication style and how to adapt your natural style to improve communication with your team.
• Explore the fundamentals of developing and empowering your talent to maximise on their capabilities
• Develop your skills as a coach and mentor to manage performance
• Create a vision for your team and action plan for implementation

Course Content

Module One
• What is Leadership?
• Managing or Leading?
• The Difference Between Managing and Leading
• Skills and Behaviours Needed to be an Effective Leader
• Your Preferred Leadership Style – Self-Assessment
• Be True to Your Strengths
• Personal S.W.O.T Analysis
• The Importance of Self-Awareness
• Soliciting Feedback
• Committing to Life Long Learning
• Continuing Professional Development

Module Two
• Situational Leadership
• Directing
• Coaching
• Supporting
• Delegating
• When to Use the Different Styles

Module Three
• Communication Essentials
• The Iceberg Model
• Values, Beliefs and Attitudes
• Internal Communication – Self-Talk
• The Constellation of Three Forces
• Communication Styles
• Self-Assessment
• Strengths and Limitations of the Styles
• Adapting Your Natural Style
• Body Language – The Hidden Message
• Rapport Building Skills
• Transactional Analysis
• Taking Responsibility for One’s Own Actions
• Social Intelligence

Module Four
• Understanding Motivation
• The Definition of Motivation
• Maslow’s Hierarchy of Needs
• Two-Factor Theory – Frederick Herzberg
• How Does Motivation Work in the Workplace?

Module Five
• Performance Coaching
• The GROW Model
• Applying the GROW Framework

Module Six
• The Definition of Performance Management
• Providing Opportunities Through Performance Management
• Employees
• Managers
• The Organisation
• What Performance Management is Not
• Defining Performance Objectives for Improvement
• Writing SMART Performance Objectives
• Feedback Fundamentals
• The Difference Between Judgemental and Behavioural Feedback
• Giving Difficult Feedback Using the ‘DESC’ Model